Delete your Gigapanda account
You can request deletion of your account and your data at any time, right here, without installing the app.
What gets deleted
- Your sign-in account and its data: email, name and user ID (including your Google ID, if you signed in that way).
- The eSIM history linked to your account, and your preferences.
- Your address and contact details stored on the website and in the app.
What we keep, and why
- The payment receipts for your purchases. Tax law requires us to keep them for 5 years, even if you delete your account.
- After that period they are deleted, or stripped of anything that could identify you.
Before you continue
Deletion is permanent: we cannot recover the account afterwards. If you have an eSIM that is active or not yet installed, it will stop working and you will lose any remaining days or data. If you are travelling, wait until you are back.
Request deletion
Enter your account email. We will verify that it is yours and confirm the deletion by email within 30 days at the most.
Prefer to write to us? You can also request it at help@gigapanda.com from your account email.
