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Download eSIM manualFrequently Asked Questions
Which devices are compatible with eSIM?
Most smartphones released since 2018 are compatible: iPhone XS or later, Samsung Galaxy S20 or later, Google Pixel 3 or later, and most recent mid-to-high-end models from Xiaomi, Motorola, Huawei, and Oppo. Your phone also needs to be unlocked (no carrier lock).
Check it in 10 seconds: dial *#06# on your phone. If an EID code appears, your phone supports eSIM.
Do I need to remove my physical SIM to use an eSIM?
No. The eSIM installs as an additional line: your physical SIM stays in your phone and you keep your usual number. Just remember to turn off data roaming on your regular line while you travel, so you don’t get surprise charges while you browse with Gigapanda.
Will I lose my WhatsApp number when using the eSIM?
No, you keep your WhatsApp exactly as it is. Your account stays linked to your usual number (the one from your physical SIM) and the Gigapanda eSIM only provides data. Chats, calls, and video calls work perfectly normally, with nothing to reconfigure.
Does the eSIM include calls or only data?
Our eSIMs are data-only: they don’t include a local phone number or traditional calls. You can make and receive calls with no problem through WhatsApp, FaceTime, Telegram, or any app that uses the internet — which is how most travelers call today, and it completely avoids roaming charges.
Can I install the eSIM before I travel?
Yes, and it’s what we recommend: install it over a stable Wi-Fi connection before you leave home. Installing it doesn’t use up your plan — the days and data only start counting with your first use, usually when you connect at your destination. That way you land with the internet ready from the very first minute.
When does my plan start counting?
Your plan starts with the first data usage: when the eSIM connects to the network at your destination and you begin browsing. Installing it before your trip doesn’t use up days or data, so you can get it ready at home with plenty of time and turn on data roaming only once you land.
How do I install and activate a Gigapanda eSIM?
In under 5 minutes: when you complete your purchase, you receive a QR code by email. Scan it from your phone’s settings (with Wi-Fi) and the eSIM is installed. When you arrive at your destination, turn on data roaming for the Gigapanda line and you’re set — start browsing. Along with your QR code, we send you the step-by-step guide for iPhone and Android.
Can I share internet (hotspot) with my eSIM?
No. Our plans don’t allow sharing internet with other devices (hotspot or tethering): the eSIM is designed to be used on the phone where you install it. It’s important to know this before you travel, because trying to share data blocks the eSIM. Traveling as a group? The best option is for each traveler to bring their own eSIM: everyone browses at full speed and with no risks.
Is unlimited data really unlimited?
Yes: you browse every day of your plan with no cutoffs and no extra charges. To keep the network fast for everyone, each day you get an amount of data at full speed (shown in your plan); if you go over it, you stay connected at reduced speed, and the next day you automatically get full speed back. No surprises on your bill, ever.
What happens if I run out of data or my plan expires?
You buy a new plan at gigapanda.com in a minute and get your QR code instantly by email, wherever you are — you just need a Wi-Fi connection to install it. A tip: don’t delete the eSIM from your phone until your trip is over, because each QR code can only be used once.
What if something goes wrong? Do you offer support and refunds?
Yes. You have support in Spanish and English by email (ayuda@gigapanda.com) and through the support channels on our website, every day. If something goes wrong, write to us the moment it happens: we run the diagnosis together and, if the issue is attributable to Gigapanda, we replace your eSIM or refund your money.
Keep in mind that refunds don’t apply to purchase mistakes (for example, choosing the wrong destination or an incompatible phone) — that’s why we recommend checking compatibility before you buy: dial *#06# and confirm that an EID code appears. You can read the full policy in our Terms and Conditions.
What is a travel eSIM and how does it work?
A travel eSIM is a digital SIM that lets you have internet abroad without needing a physical card. It works by installing a profile on your smartphone when you scan a QR code.
With Gigapanda, you can easily connect in more than 150 countries, avoiding international roaming and accessing plans with unlimited data in more than 100 destinations. This makes it one of the fastest, safest, and most convenient ways to have internet while traveling.
How do I buy an international Gigapanda eSIM?
Buying an international Gigapanda eSIM is a fast, 100% online process. You just go to the website, choose your destination or regional plan, select the duration, and complete the payment.
Once the purchase is done, you’ll receive a QR code by email to install your eSIM in minutes. You can check the destinations here.
How much does a travel eSIM cost?
The price of an eSIM depends on the destination, the length of the plan, and whether it includes unlimited data. Gigapanda offers competitive plans designed for different types of travelers.
You can check the destinations here and choose the plan that best fits your trip.
What internet speed does the eSIM offer?
Gigapanda offers 4G and 5G connectivity depending on availability in the country and on the local network.
Speed can vary depending on coverage, but it’s optimized for browsing, streaming, and remote work.
Which countries does the Gigapanda eSIM work in?
Gigapanda offers coverage in more than 150 destinations around the world, including Europe, the United States, Asia, and Latin America, with local, regional, and global plans.
It also features unlimited data in more than 100 popular destinations. You can check the destinations here for complete, up-to-date coverage.
Does Gigapanda offer an eSIM for Latin America?
Yes, Gigapanda has regional plans for Latin America that let you connect in several countries with a single eSIM.
This is ideal for multi-destination trips without having to switch plans. You can check the destinations here.
Does the Gigapanda eSIM work in Europe?
Yes, Gigapanda offers regional plans for Europe that include multiple countries with a single eSIM, letting you travel with no connection interruptions.
You’ll be able to access 4G and 5G networks in most European destinations.
Do I need to turn on data roaming on my phone?
Yes, it’s important to turn on data roaming on your device so the eSIM works properly abroad.
Don’t worry: when you use a Gigapanda eSIM, you won’t incur roaming charges from your local carrier.
What should I do if my eSIM isn't working correctly?
Gigapanda offers 24/7 support; you can find the best way to contact us here.
Is it better to use an eSIM than international roaming?
Yes, in most cases an eSIM is cheaper and more efficient than international roaming. With Gigapanda you can avoid high fees and have full control over your data usage.
On top of that, activation is instant and requires no contracts with traditional carriers.
What's the best eSIM for traveling abroad?
The best eSIM for traveling is one that combines global coverage, good speed, affordable prices, and ease of use. Gigapanda stands out by offering connection in more than 150 countries, unlimited data in many destinations, and instant activation.
It’s also an excellent alternative to options like Holafly or Airalo, especially for travelers looking for flexibility and simplicity.
Why choose Gigapanda as your travel eSIM?
Gigapanda is a Peruvian eSIM designed for travelers who want global connectivity without the hassle. It offers coverage in more than 150 destinations, unlimited data in over 100 countries, and regional plans for Europe, Asia, and Latin America.
On top of that, activation is fast, requires no physical SIM, and lets you connect the moment you arrive at your destination. You can check the destinations here.
