Privacy Policy
INTI MOBILE S.A.C. (hereinafter, “GIGAPANDA”), with RUC 20614333597 and address at Av. Abel B Du Petit Thouars 1775, district of Lince, Lima, is committed to protecting the privacy and security of the personal data of those who interact with the company.
You will be asked to accept this Privacy Policy when you use our services, access or register your information on this website or when you contact us through other channels, for which you may “click”, “press”, “tap” or take other similar actions on checkboxes or other sufficiently explicit mechanisms that imply your acceptance of the terms of this document.
- Conditions for processing your personal data:
Your personal data collected will be recorded in the data banks owned by GIGAPANDA, for the purposes and activities described below and for the periods indicated for each case.
The details of the data banks, purposes and retention period will depend on the type of relationship you may have with GIGAPANDA, and on the web form or service channel you use, according to the following table:
| Website | DATA BANK AND PURPOSES | RETENTION PERIOD |
| If you buy in our store or in our app, or contact us by any means to make inquiries, request quotes or submit commercial requests: | We inform you that your data will enter our “Website users” data bank (Reg. Code PJ-2026-5), and will be processed by automated and non-automated means for the following purposes: processing your purchase and delivering your eSIM; contacting you to respond to requests for information, inquiries or commercial requests and to give you support; helping you complete a payment that did not go through; preventing fraud; statistically measuring visits and sales; and inviting you to review your purchase. For these purposes we use your email address, your order details, the IP address and the country you buy from, your browser’s language and time zone and, when you pay by card or PayPal, the country and name of the issuing bank reported to us by the payment processor. GIGAPANDA never receives or stores your full card number. If, in addition, you authorize us to contact you, prospect you and send you advertising information, we may prepare a profile about you, which may include the country you are from based on the data above, and contact you by phone, email or other means, to send you information about our services, promotions, benefits, contests, news, offers and, in general, GIGAPANDA advertising. If you do not authorize this additional purpose, we will not carry it out. | The time needed to respond to your request and/or process your purchase, plus the time required by tax and consumer protection regulations for payment receipts. If you authorize us to contact you, prospect you and send you advertising information, the period will be indefinite, until you revoke your authorization. |
| Complaints Book (Libro de Reclamaciones) | When you decide to fill out a complaint form through the website, your personal information will be stored in our “Complaints Book” data bank solely to process that form, evaluate the case, respond to you and comply with the related obligations of the Consumer Protection and Defense Code. | Your data will be stored for a period of 5 years. |
- Who do we share your data with?
GIGAPANDA may process your personal data directly or may share it with third-party companies. It may also entrust part of the processing of your information to third-party providers. In both cases, these third-party companies may be located in Peru or abroad, and will limit themselves to processing your data within the purposes indicated above, under strict technical, legal and organizational security measures. These companies are currently:
| PROVIDER | LOCATION | PURPOSE OF PROCESSING |
| Hostinger International Limited | Cyprus | Website, hosting and email provider |
| Izipay S.A.C. | Peru | Processing card payments |
| Compañía Incubadora de Soluciones Móviles S.A. (Culqi) | Peru | Processing Yape payments and card payments in the app |
| PayPal Pte. Ltd. | Singapore | Processing PayPal payments |
| Aloha Systems Corp. (Aloha Pay) | United States | Processing PIX payments and payments in Colombian and Argentine pesos |
| Google LLC | United States | Statistically measuring visits, sales and ads, signing in with Google and authenticating the app account (Firebase) |
| Meta Platforms, Inc. | United States | WhatsApp support and ad measurement |
| Anthropic, PBC | United States | Answering website chat and WhatsApp inquiries with artificial intelligence assistance |
| Trustpilot A/S | Denmark | Inviting you to review your purchase |
| Telegram Messenger Inc. | British Virgin Islands | Alerting our team when a support inquiry needs a person’s attention |
Should there be new third parties with whom we share personal data, we will update this list.
- How can you exercise your rights?
You may exercise your rights of access, information, rectification, revocation, objection and cancellation (“ARCO rights”) and the other rights established in Law 29733, the Personal Data Protection Law, by contacting GIGAPANDA at the following email address: admin@gigapanda.com
If you consider that your ARCO rights have not been addressed, you may file a complaint with the National Authority for the Protection of Personal Data, at the filing office (Mesa de Partes) of the Ministry of Justice and Human Rights located at Calle Scipión Llona N° 350, Miraflores, Lima, Peru.
- The Gigapanda app
The GIGAPANDA app for Android and iOS belongs to INTI MOBILE S.A.C. and is governed by this same policy. When you use it we process the following data:
- Account: your email address and, if you sign in with Google or Apple, your name and profile photo. They are used to identify you and show you your eSIMs. Authentication is provided by Firebase, from Google.
- Purchases and eSIMs: orders, plans, status and usage of your eSIMs, linked to your email. They are combined with the purchases made on the website with the same email.
- Payments: your card details are received directly by the payment gateway. The app does not store them and GIGAPANDA does not see them.
- Compatibility: the app checks on your own phone whether it supports eSIM. That information is not sent.
- Preferences: the language and currency you choose are stored only on your phone.
The app has no ads, does not use your location and does not share your data for advertising purposes. You can request the deletion of your account and your data at gigapanda.com/eliminar-cuenta or by writing to ayuda@gigapanda.com. Payment receipts are kept for the time required by Peruvian law.
- Changes to the Privacy Policy
Since we are always looking to improve our services, this Privacy Policy may be updated. We therefore recommend that you visit this page periodically to stay informed of any changes. If material changes are made, we will contact you and inform you in due course.
VERSION: SEPTEMBER 2026
